Refund & Cancellation Policy
This Refund & Cancellation Policy applies to paid subscriptions for Lipi© (lipi.study™), operated by 1EOR Global Private Limited (CIN U72900KA2021FTC155564). Payments are processed through Razorpay for customers in India (UPI, debit or credit card, net banking, and other methods shown at checkout) and through Stripe for international customers.
1. Try before you pay
You can evaluate the content before paying. A large amount of content is free, every book or course gives a complete free first lesson or chapter to read in full, and speak courses include a free trial. This free preview is how you decide: if the first chapter works for you, you subscribe; if it does not, you do not. We encourage you to use the free content first to make sure a course is right for you before you subscribe.
2. Monthly subscriptions are billed in advance
Paid plans are billed monthly, in advance, at the price shown at checkout (plus applicable taxes such as GST). Each monthly payment covers one month of access and renews automatically until you cancel.
3. Monthly payments are non-refundable
Because you can try every course for free before paying, monthly subscription payments are non-refundable. We do not provide refunds, in full or in part, for a month that has already been paid, including for unused time, partial use, or change of mind. This applies whether or not you actually use the subscription after paying: we do not monitor which lessons or pages you open, and simply not using the content is not a basis for a refund. The limited exceptions are set out in Section 5.
Your subscription gives you access to learning content. It does not guarantee a particular result, grade, or exam outcome, which also depends on your own study and practice. Being dissatisfied with your progress is not, by itself, a basis for a refund. If Lipi© is not right for you, you can cancel at any time (see Section 4) and you will not be charged again.
4. Cancel anytime
- You can cancel your subscription at any time from your account or by emailing care@lipi.study.
- Cancellation stops future renewals. You will not be charged again for that subscription.
- Your access continues until the end of the month you have already paid for. There are no partial-month or pro-rata refunds for the remaining days.
5. When we do issue a refund
We will consider a refund only in these cases:
- Duplicate or erroneous charge: if you were charged more than once for the same period, or charged in error.
- Failure to deliver access: if you paid but could not access the paid content because of a proven fault on our side that we are unable to resolve.
Approved refunds are returned to the original payment method used at checkout. The refund will not exceed the amount actually paid for the affected transaction (including taxes shown on the invoice).
6. How to request a refund
- Email care@lipi.study with the subject line Refund Request.
- Include your registered email, the date and amount of the payment, and your transaction or invoice reference.
- Briefly describe the issue (for example, a duplicate charge).
We will acknowledge your request within 2 business days and review it within 5 business days. Where a refund is approved, it typically reflects in your account within 5 to 21 business days, depending on your bank or payment provider.
7. Annual plans
The current policy covers monthly subscriptions: no refund, cancel anytime. If we introduce annual or other longer plans in future, those plans may carry a separate refund window, which will be stated clearly at checkout for that plan.
8. Contact
1EOR Global Private Limited (brand: Lipi©)
Registered office: Flat No. 306, 4th Block, SLVHM Signature Apartments, HBR Layout,
Bengaluru, Karnataka 560043, India
Email: care@lipi.study
Website: lipi.study™
See also: Terms of Service · Privacy Policy · Pricing · Contact